![]() ![]() ![]() The method depends on your vendor, so you need to refer to their website or support for more specific instructions. Typically you need to run a special uninstallation script or command to also remove the parts of the driver package that you cannot see, that are not in the Applications- or Library-folder. It also means that methods such as dragging and dropping the application to the Trash are usually not sufficient to completely remove the software, as not all of the software resides in the app-bundle. What this means is that you cannot shut the driver down by using Activity Monitor (the application seen there is only the user-interface). The actual driver is placed into protected areas of the system in order to seamlessly function as a part of macOS, while the visible tool that you interact with provides a way to perform certain actions easily and oversee your drives and volumes. I already dragged the other application into the Trash, but it didn't help!Ī file system driver is a little bit different from a regular Mac-app. If no specific instructions for uninstallation can be found, you may attempt removing the conflicting drivers manually from /Library/Filesystems. To uninstall a conflicting driver, please first refer to the instructions provided by its developer. You need to uninstall conflicting drivers to ensure the proper and safe operation of Microsoft NTFS for Mac by Tuxera. Using multiple drivers and utilities simultaneously can result in poor performance, unintentional behavior, and data loss in extreme cases. The file size was intact but the video wouldn't play. Recently Tuxera became very slow on my new MAC Silicon so I replaced Tuxera with Paragon NTFS and after cutting and pasting some video files from my MBP to the Seagate external HDD I noticed that quite a few of videos were corrupted. Include both files in your reply as attachments.If you get this message, other NTFS drivers have been detected on your system. I have been using NTFS with Tuxera to read and write.Locate the tuxera_ntfs_util.log and system.log-files from the open Finder-windows and drag and drop each to your desktop to make a copy there.Open Terminal (Applications -> Utilities -> Terminal) and type the following commands:Įach command should open a Finder-window displaying the contents of the requested folder.To attach the log files to your support request do the following: Once you have done the above, attempt to use your disk and perform the same actions that have previously resulted in unwanted behavior or errors, so that the relevant details are captured in the log. After this, toggle the Enable debug logging-option. Start by clicking on Microsoft NTFS by Tuxera, then unlock changes to settings by clicking on the padlock-icon at the bottom left corner of the window and supplying your password. You can enable the debug log in System Preferences. The log file is saved to /Library/Logs/tuxera_ntfs_util.log, but if access to this location is prohibited, it will be placed in the user's local library instead (/Users/username/Library/Logs/tuxera_ntfs_util.log). ![]() When debug log is enabled, the utility that helps mount, format, and probe volumes (among other important things) writes more detailed information in designated log files. Submit log files for a more in-depth analysis You can take a screenshot of the output produced by each command, or you can simply copy and paste the text directly from the Terminal-window and include the information in your support request or email. You can gather details about third party drivers, including ours, by opening Terminal (Applications → Utilities → Terminal) and issuing the following commands: kextstat | grep -v com.apple ls -la /Library/Filesystems You can find out this information by clicking on the Apple menu at the top left corner of the screen and choosing About This Mac from the menu. It is useful for us to know which version of Mac OS X or macOS you are using as well as what type of a processor your Mac has. ![]()
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